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Windows XP Frequently Asked Questions (FAQ)
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Reinstall System Restore |
Problem:
The problem I'm having is when trying to start System Restore a window pops up
saying 'System Restore has encountered a problem and needs to close'. Then when
I go into System Properties & click on the System Restore tab I get a couple of
different errors. One time it will say: 'Run DLL as an App has encountered a
problem and needs to close', the other message says: An exception occurred while
trying to run "C:\Windows\system32\shell32.dll" or "C:\WINDOWS\system32\sysdm.cpl".
This is in a box with RUNDLL in the title bar & it has a big red ball with a
white 'X' in the screen.
Possible solution:
In this case, I recommend trying to reinstall System Restore, here's how:
1. You will need to be able to view hidden files, so go to Start>> Control
Panel>> Folder Options>> View tab. Under Advanced settings, place a checkmark
in: "Show hidden files and folders". Then uncheck: "Hide extensions for known
file types". Click Apply, then OK to exit.
2. Open Windows Explorer, then go to Windows>> inf folder. Open the inf folder
and find a file named:
sr.inf
Right click this file and select "Install" from the resulting menu.
Note: This procedure will delete all restore points from your old installation
and recreate a fresh installation of System Restore.
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