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If you are trying to use one of Help
and Support's listed troubleshooters to fix a specific issue, you
may receive the following error message:
An ActiveX control on this page is not safe.
Your current security settings prohibit running unsafe controls on
this page.
As a result, this page may not display as intended.
A known work-a-round for this issue is to change a setting in
Internet Explorers Internet Zone. Here's how:
- Open Internet
Explorer
- Go to Tools>>
Internet Options
- Click the
Security tab.
- Under "Security
level for this zone", click the Custom Level button.
- Scroll the
"Settings" list to find an entry titled: "Initialize and script
ActiveX controls not marked as safe"
- Once you've
found the above entry title, tick the "Enable" entry. Click OK.
- Exit all
windows.
- Attempt the
Help and Support troubleshooter once again.
- When you have
successfully completed the troubleshooting task, go back in to
Internet Explorer Security Zone and change the above setting
back to "Disable".
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