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Question:
I have a workstation that has an "empty" All Programs menu. The user of the
workstation cannot tell me what has caused the issue, only that the program
listings have suddenly disappeared. The programs themselves are still on the computer,
they just will not display in All Programs. How can I fix this?
Answer:
It is possible that a parasite of some sort has caused the issue. You should
scan for viruses and adware/malware as a precaution. I recommend the following
scanners:
Adaware SE
AVG Anti-Spyware
AVG Virus Scan
To restore your programs to the All Programs menu, try this:
Go to Start>> Run. Type in: regsvr32 /i shell32.dll [Enter] or click OK.
Restart Windows.
Your programs should now be restored to the All Programs menu.
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