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Windows 95/98 Troubleshooting

Performance:
  1. PC Hangs at Windows Start Logo
  2. My system is running very slow and my system resources are low.
  3. I'm running out of disk space, what can I do?
  4. Why won't my computer complete a Defrag or ScanDisk?
  5. What causes my computer to lock up when in suspend mode?
  6. My computer has crashed and/or my screen is frozen.
  7. I just updated to Windows 98 on my windows 95 computer, and now when it tries to read a CD, the computer locks up, or cant open Windows explorer or My Computer.
  8. I was working on my laptop and it just shut off.
Error / Missing Files:
  1. Recovering deleted files from the recycle bin.
  2. Err Msg: Your Computer Does Not Have Enough Free Memory to Defrag the Drive
  3. My computer says that I am missing "Program.exe" where can I go to download it?
  4. A required dll file xmlparse.dll is missing at startup
  5. I get error: "Operating System Not Found".
  6. CLEANMGR caused an invalid page fault in kernel32.DLL at o177:bff7b2fc
  7. Missing win.com file
  8. OLEACC.DLL Missing
  9. Required File Missing or Corrupt: C:\windows\system\vmm32.vxd
Startup / Shutdown:
  1. Missing standby option in Windows 98 shutdown dialog box.
Desktop:
  1. Icons Disappear or You Cannot Move Icons on the Desktop
  2. The Windows 98 Desktop Icons Are Missing
  3. Blank Desktop or Illegal Operations Error Message After You Install Internet Explorer
  4. I forgot my login password.
  5. New option missing from right-click menu.
  6. Open and Explore are grayed out when right clicking the start button.
  7. Help file won't work
Hardware / Software:
  1. How do I change a two-partition drive to a one-partition drive?
  2. I upgraded from Win95 to Win 98, now my fax won't work.
  3. The external keyboard on my laptop won't recognize certain keys.
General:
  1. How to restore JPEG and GIF preview in Explorer
  2. I can't save Gif or Jpeg files when right clicked.
 

 Use the information below at your own risk.  See "Terms of use"

I just updated to Windows 98 on my windows 95 computer, and now when it tries to read a CD, the computer
locks up, or cant open Windows explorer or My Computer.

In Control Panel> System> Device Manager, click + at CDRom and click on your CDRom drive. Click properties, settings, and uncheck DMA.  

[Top]

New option missing from right-click menu.

This occurs when the registry is damaged. Go to Start/Run, type this command and hit enter:
If you use IE4, type: regsvr32.exe /i shdocvw.dll
If you use IE5, type: regsvr32.exe /i shdoc401.dll

[Top]

Open and Explore are grayed out when right clicking the start button.

When this occurs, the most likely cause is that drives are being hidden.  Open TweakUI to the "My Computer" tab and ensure each drive has a check mark next to it.. This should take affect immediately.

[Top]

Recovering deleted files from the recycle bin.

You will need some software help. Directory Snoop is freeware that is not terribly easy to use; however, the “price” is right. Recover4All is modestly priced shareware that is easy to use. The demo model will only recover very small files. Both are available at: http://www.zdnet.com/swlib/ Lost & Found is commercial software that will recover data as long as the drive will spin. It will recover files from clobbered partitions and partitions that were formatted. The demo model can be downloaded and while it will show what files can recovered, retrieval of files is not possible until the product is purchased. Get it at: http://www.powerquest.com

[Top]

How to restore JPEG and GIF preview in Explorer

If the computer has any version of Internet Explorer 4, click Start, then Run, and type: 
regsvr32.exe /i shdocvw.dll

If the computer has Internet Explorer 5, click Start, then Run, and type:
regsvr32.exe /i shdoc401.dll

You may also want to examine the following MS Knowledge Base article:
http://support.microsoft.com/support/kb/articles/q192/5/73.asp If the above did not solve your issue, try using the Internet Explorer Repair Tool.  This will work on versions IE5 and higher. To use the Internet Explorer Repair tool: 
  1. Click Start>> Settings>> Control Panel>> Add/Remove Programs.
  2. On the Install/Uninstall tab, click Microsoft Internet Explorer 5, click Add/Remove, click Repair the current installation of Internet Explorer, and then click OK.
[Top]

Help file won't work

Reinstall wow32.dll in Windows/System. Here it is: wow32.dll

[Top]

Err Msg: Your Computer Does Not Have Enough Free Memory to Defrag the Drive

SYMPTOMS:  When you attempt to run Disk Defragmenter (Defrag.exe) or ScanDisk (Scandskw.exe), you may receive one of the following error messages: 

Your computer does not have enough free memory to defrag the drive. Quit one or more programs. ID# Defrag009 
ScanDisk could not continue because your computer does not have enough available memory.
---------------------------------------------------


The information in this article applies to: Microsoft Windows 98
Microsoft Works for the Macintosh, versions 2.0, 2.1, 2.5
Microsoft Windows 98 Second Edition
Microsoft Windows Millennium Edition

---------------------------------------------------


CAUSE:  This issue can occur if you are running Windows on a hard disk that is larger than 8 gigabytes (GB) in size and has a cluster size less than 8 kilobytes (KB). This configuration may be created if you use a third-party disk tool to create a partition on a hard disk that is larger than 8 (GB) in size and has a cluster size less than 8 KB. 
RESOLUTION:  To resolve this issue, contact the manufacturer of the third-party hard disk tool to inquire about a possible update to the software that resolves this issue.  MORE INFORMATION:  The standard FAT32 cluster size of 4,096 bytes only applies for hard disks smaller than 8 GB. The third-party hard disk tool may change the cluster size to 4,096 bytes per allocation unit. The default cluster sizes are listed in the following table. Hard disk size Cluster size 
 ----------------------------------------------------

512 MB to 8 GB
4 KB 8 GB to 16 GB
8 KB 16 GB and larger 16 KB

[Top]

PC Hangs at Windows Start Logo

Computer Hangs After Windows Logo Screen Is Displayed The information in this article applies to: Microsoft Windows 98
Microsoft Windows 95
SYMPTOMS: When you start Windows, your computer may stop responding (hang) after the Windows logo screen is displayed. NOTE: Windows 95 may start properly if you press the F8 key when you see the "Starting Windows 95" message, choose Step-By-Step Confirmation from the Startup menu, and then press Y at each prompt. In Windows 98, press and hold CTRL. CAUSE: This problem may be caused by either of the following situations: An anti-virus program warning screen may be hidden behind the Windows logo screen. This problem occurs if Windows is loading an anti- virus program from the Autoexec.bat file to automatically check for a virus. The anti-virus program detects that the Command.com file has changed as a result of the Windows installation and pauses the system to inform you and receive further instructions. The display adapter installed in your computer is not properly handling the video mode switching that occurs when the Windows logo screen is displayed. This video mode switching does not occur when you choose Step-By-Step Confirmation from the Startup menu, because the Windows logo screen is not displayed. This problem is known to occur with the following display adapters: ATI Graphics Ultra Pro (Mach32) RESOLUTION: To determine whether anti-virus software is running, press the ESC key to close the Windows logo screen. If anti-virus software is running, you may be able to access it from this screen. Choose the option that allows the program to update any affected files. This prevents the pause from occurring when you start Windows in the future. If no anti-virus software is running, use one of the following options to determine whether disabling the logo screen will resolve the problem: Add the following line to the [Options] section of the Msdos.sys file in the root folder of the physical boot drive: Logo=0 This method permanently prevents the logo screen from being displayed. For information about how to edit the Msdos.sys file, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q118579

TITLE : Contents of the Windows Msdos.sys File
Press the ESC key when you see the "Starting Windows 95" message. This method must be used each time you start Windows 95. Press the F8 key when you see the "Starting Windows 95" message, choose Step-By-Step Confirmation from the Startup menu, and then press Y at each prompt. This method must be used each time you start Windows 95. If disabling the logo screen resolves the problem, contact the manufacturer of your display adapter for additional information about this problem. You may be able to reconfigure the display adapter so that the problem does not occur when the Windows Logo screen is displayed. MORE INFORMATION: The following anti-virus programs may seem to cause the computer to stop responding after the Windows logo screen is displayed: Microsoft Anti-Virus Norton Anti-Virus Central Point Anti-Virus The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

[Top]

My computer says that I am missing "Program.exe" where can I go to download it?

There is no such thing as Program.exe. The error message indicates that your Win95/98 File Associations for the attempted function are not correct. You can get to Win95/98 File Associations via: Start, Settings, Folder Options, File Types

To set (or reset) IE for viewing JPG, GIF, or HTML files, select the file type, then Edit,
Open, Edit.  The settings are:
Application Used...:
"C:\Program Files\Microsoft Internet\iexplore.exe" -nohome
(your path to iexplore.exe may be different, adjust as necessary)
Use DDE: (check mark)
DDE Message: "file:%1",,-1,,,,,
Application: IExplore
DDE Application Not Running: (leave this entry blank)
Topic: WWW_OpenURL

Note: The DDE settings apply when the browser is already open.  The syntax is very fussy.  A misplaced comma or extra space will cause problems.

[Top]

How do I change a two-partition drive to a one-partition drive?

Simplest solution:  
  1. Get a boot disk. 
  2. Boot to a MS-DOS prompt. 
  3. Run FDISK again
  4. Delete EVERYTHING including primary DOS partition. 
  5. Create a new, single partition 
  6. Restart the computer 
  7. Reinstall your Operation System 
  8. Option to format, choose YES 
  9. Once the Operating System is installed, you may decide for a FAT32 file system vice a FAT16...
[Top]

I upgraded from Win95 to Win98, now my fax won't work.

If you find that your fax won't work after an upgrade from Windows 95 to Windows 98, this may be caused by a critical DLL file that Microsoft Fax uses to send and receive faxes has become corrupt.  Here's a possible remedy for this problem:
  • Find the file named Mapi32.dll and rename it Mapi32.old.
  • Find the file named Mapi32x.dll (the file size should be around 708kb) and rename it Mapi32.dll.
[Top]

My system is running very slowly and my system resources are low.

As you continue to add software and hardware, you will notice that your Windows application will begin to slow.  There are many ways to keep your system running smoothly.
  1. Perform a Clean Boot (Windows 98) Click here to learn how.
  2. ScanDisk and Defrag
  3. Uninstall unneeded software
[Top]

I'm running out of disk space, what can I do?

If you're running out of disk space, there are many things that you can try to gain back a little space while prolonging  a hardware upgrade. These tips are also great for clearing out a little clutter. 
  1. Delete Help files that you don't need.
  2. Delete old Internet Temporary Files.
  3. Delete any Readme files that you don't need.
  4. Remove old games you don't play anymore.
  5. Archive or delete old documents.
  6. Check your Internet mail. If you have old mail you no longer need, delete it.

A good trick is to go to Start> Find Filers or Folders> Select the "Advanced" tab. You can now search for files that are over 50MB or larger.  Then you can make a determination whether you need that file any longer.

[Top]

The external keyboard on my laptop won't recognize certain keys

This is a very common problem.  The fix is to install the proper drivers to recognize the extended keys on your external keyboard.  Consult your manufactures web site.

[Top]

Why won't my computer complete a Defrag or ScanDisk?

Performing a successful Defragmentation: This feature is located at "Start", "Programs", "Accessories", "System tools", "Disk Defragmenter".  Please read the paragraph below "performing a successful ScanDisk" prior to using the "defrag" feature.  Follow the instructions on turning off the programs running in the background, emptying the recycle bin and removing the screen saver and background.  Just like the "ScanDisk" feature, all programs running in the background need to be turned off or the defrag will not complete. It can get stuck and have to start over if some kind of change is made to the hard drive during the defragmenting process. A ScanDisk needs to be performed prior to a defrag or you could defragment files that have errors.  Use this feature monthly and save time waiting for it to complete.  The more fragmented, the longer the defrag.  There are those systems that are so heavily fragmented that this feature will not work.  If yours is one of these, try performing a defrag in "safe mode". See "booting options for Windows 95", or "booting options for Windows 98".  NOTE:  If you are having trouble getting the defrag to complete even after following the instructions above, ensure that your anti-virus software is turned off and that anti-virus protection is disabled in your BIOS.  See "Entering BIOS". Performing a successful ScanDisk: This feature is located at "Start", "Programs", "Accessories", "System tools", "ScanDisk". Here's how to use it:
  1. Prior to using the "ScanDisk" feature, you must turn off the other programs running in the back ground.  This is done by using "ctrl" "atl" "delete" keys on your keyboard.  Hit "ctrl" "alt" "delete" at the same time and you will see a window pop up titled "close programs".  In here you will need to "end task" on every-thing except "systray" and "explorer". End task by clicking on the item to be removed (highlighting the item), then click on "end task".  
  2. You will need to get back to the "close programs" window to repeat the steps for as many programs you need to close. 
  3. Turn off your screen saver and remove your background.  This can be done simply by right clicking once on your desk top (this is the area where all of your icons are located).  You will see a window pop up.  Click on "properties" click on the "background" tab (windows defaults at the background). Using the scroll bar, scroll up to the top and click on "none", then click on "apply".  Perform the same step for turning your screen saver off.  
  4. While turning off the screen saver, click the Settings button in the Energy Saving Features section and make sure System Standby, Turn Off Monitor, and Turn Off Hard Disks are all set to "Never".
  5. In Windows 98 use the Disk Cleanup tool to rid your system of some unwanted waste.  Here's how to use it:  Go to Start> Programs> Accessories> System tools> Disk Cleanup. A resulting window will pop up and it will want to know what drive you want to cleanup. Choose C:, it should default at your C: drive. Click OK. In this next window, you will see some entries that can be cleaned. Place a check next to; Temporary Internet Files, Downloaded Program Files, Recycle Bin and Temporary Files. Click OK.
  6. If you are running Windows 95, just empty your recycle bin.  
  7. Start the ScanDisk
Be sure NOT to shut your computer down as you will re-start all of the programs you have turned off.  Once completed, you can go back and put your screen saver and background back to where you had it.  You should perform a disk defrag after performing a ScanDisk.

[Top]

What causes my computer to lock up when in suspend mode?

This is a  known bug in Windows 98. The reason this may be happening is due to a drive letter being in lower case instead of upper case in the SYSTEM.INI.  Here is how this can be fixed: 
  • Select Start
  • Choose Run
  • Type msconfig in the Open: box
  • Press OK
  • Select the System.ini tab
  • Click the + sign next to the (386Enh) section to expand it
  • Select the line PagingFile=
  • Click Edit
  • Change the lowercase drive letter to uppercase
  • Click Apply and OK
  • When prompted, restart your computer
[Top]

A required dll file xmlparse.dll is missing at startup

Xmlparse.dll is a file commonly found in AOL software, and in particular their instant messenger program - AIM. It is also found in ICQ. The error is occurring because one of these programs is loading as part of the startup group (both of these do that by default during their setup).  Try reinstalling the applicable software, as the file may have become corrupt in some fashion (or just uninstall it if you no longer use it). See MS Knowledge Base Article:

http://support.microsoft.com/default.aspx?scid=KB;EN-US;q312493
Or download it here:
http://www.5starsupport.com/info/dll.htm


[Top]

I get error: "Operating System Not Found."

This error message is caused by any of the following possibilities:

Non bootable CD or diskette in drive. 
Boot option setup improperly. 
The command.com, msdos.sys, io.sys or drvspace.bin is missing or corrupted. 
Bad hard drive (Notice I’ve left the bad news for last at #4 because we want to do everything else first to see if there is any other reason for the error message).

Let’s go through the solutions one by one:

Non bootable CD or diskette in drive.

It is possible that the computer may be attempting to boot from a device other then your hard drive. Verify that no floppy diskette or CD is in the computer. 

A simple one, but you’d be surprised at how many people forget to take out disks. J

Boot option setup improperly.

Verify that within CMOS the boot options are setup properly. Restart your computer; when it says “Hit delete key to enter setup”, hit the “Del” key. Make sure that your CMOS is setup to look for the operating system in the best manner. I recommend that the boot options be similar to:
1. Floppy 
2. Hard Drive 
3. CD-ROM 
4. Network (if you have one) 

The command.com, msdos.sys, io.sys or drvspace.bin is missing or corrupted.

Use your bootable floppy diskette with sys.com on it. The MS-DOS diskette, Windows 95, or Windows 98 diskette will also work.

1. Boot from the floppy diskette and get to a A:\> prompt. 
2. Once at the prompt type sys c: and press enter 
3. This should give you the message system transferred. Once the system has been transferred remove the floppy diskette and reboot the computer. 

This issue can only be resolved with your bootable diskette.

Bad hard drive

It is possible that the hard drive may be going or already is bad (I was saving this one for last). If after following the above steps you are still receiving errors about the command interpreter or the command.com missing or being bad, let’s do the following:

1. Boot the computer with a bootable floppy diskette. 
2. At the prompt type fdisk /mbr and press enter. 
3. This will return to a prompt with no message. 
4. Once back at the prompt attempt to reboot the computer. 
5. Did you get the same error message? Darn, ok let’s not panic yet. Delete and recreate the partition and reinstall the operating system back onto the computer. 

Submitted by: Jonathan Carr

[Top]

I can't save Gif or Jpeg files when right clicked.

This apparently happens when your IE Temporary Internet Files cache becomes stuffed. In IE, go to Tools>Internet Options and on the "General" tab click the button marked "Delete Files" under the heading "Temporary Internet Files"

Another possibility:

If you are on AOL: under AOL settings, click on Internet Web Options. From there click on Browser Options. Lastly, Click on "Never compress graphics"

[Top]

Icons Disappear or You Cannot Move Icons on the Desktop

The information in this section applies to:

  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98
  • Microsoft Windows 95

SYMPTOMS:

You may experience the following symptoms: 

When you add a new icon to the desktop, the icon may seem to disappear if the desktop already has a large number of icons. 

Although you cannot see the icon, you can find it using the Find tool, and it appears in the Desktop folder. 
When you move an icon from one location on the desktop to another, the icon returns to its original location. 

CAUSE:

Disappearing Icons:
This behavior can occur if you are using the Auto Arrange option for icons on the desktop. When there are too many icons on the desktop to be displayed without overlapping, icons may be placed off the visible portion of the screen. 

Cannot Move Icons:
This behavior can occur if you are using the Auto Arrange option for icons on the desktop. 

RESOLUTION:

Disappearing Icons:
To work around this behavior, use any of the following methods: 

Create one or more folders on the desktop, and then drag icons from the desktop into a folder until all the remaining icons on the desktop are visible. 
Use the Find tool to locate a missing icon and then drag it to another location, such as a new folder on the desktop. 
Use a higher screen resolution, so you can see more of the desktop. 

NOTE: Your video card and monitor must be capable of supporting a higher resolution. 
Adjust the icon spacing on the desktop. To do so, adjust the Icon Spacing (Vertical) and Icon Spacing (Horizontal) items on the Appearance tab in Display properties. 
Turn off the Auto Arrange option for icons on the desktop, and then place icons on the desktop where you want them. 

Cannot Move Icons:
Turn off the Auto Arrange option for icons on the desktop, and then place icons on the desktop where you want them. 

KB Article Q137069

[Top]

The Windows 98 Desktop Icons Are Missing

The information in this section applies to:

  • Microsoft Windows 98

SYMPTOMS

When you start your Windows 98-based computer, your desktop icons may be missing, and a menu may be missing if you right-click the desktop. Also, if you click Show Desktop, you may receive the following error message:
This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

CAUSE

This behavior can occur if Policy Editor's "Hide All Items On Desktop" policy is enabled.

RESOLUTION

To resolve this issue, disable the "Hide All Items On Desktop" policy. To do so, use the following steps:

NOTE: If your computer is on a network, you may be unable to perform the following steps because of policies your system administrator has enabled. Microsoft recommends you contact your system administrator before you try this procedure.
  1. Click Start, click Run, type "poledit" (without quotation marks) in the Open box, and then click OK.
  2. In System Policy Editor, click Open Registry on the File menu.
  3. Double-click the Local User branch to expand it, and then double-click the Windows 98 System branch to expand it.
  4. Double-click Shell, and then double-click Restrictions.
  5. Click the Hide All Items On Desktop check box to clear it.
  6. Click OK, click Exit on the File menu, click Yes, and then restart your computer.

KB Article Q192393

[Top]

Blank Desktop or Illegal Operations Error Message After You Install Internet Explorer

The information in this article applies to:
  • Microsoft Internet Explorer 5.5 for Windows 98 Second Edition
  • Microsoft Internet Explorer 5.01 for Windows 98 Second Edition SP 1
  • Microsoft Internet Explorer 5.5 for Windows 98
  • Microsoft Internet Explorer 5.01 for Windows 98 SP 1
  • Microsoft Internet Explorer 5.0 for Windows 98
  • Microsoft Internet Explorer 5.5 for Windows 95
  • Microsoft Internet Explorer 5.01 for Windows 95 SP 1
  • Microsoft Internet Explorer 5.0 for Windows 95

SYMPTOMS

The Microsoft Windows Explorer shell may not load (leaving you with a blank desktop), or you may receive the following error message when you restart your computer after you install Internet Explorer 5.0 or later:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
When you click Details, you receive the following message, where filename is either the Explorer.exe or Shdocvw.dll file:
Explorer caused an invalid page fault in module filename

CAUSE

This behavior can occur if any of the following conditions are true:
  • The Shdocvw.dll file is missing or damaged.
  • The Windows 98 Registry Checker (Scanreg.exe) restores a previous copy of the registry. To determine if this has occurred, check for a Rbbad.cab file on your computer with the same date stamp as the day that you installed Internet Explorer 5 or later. If the file is on your computer, follow only steps 8 through 10 in the "Workaround" section of this article.
  • The computer is infected by the Pretty Park virus.

WORKAROUND

NOTE: If you believe that the Pretty Park virus or any other virus infects your computer, do not use the following steps. Instead, obtain an up-to-date version of an antivirus utility and scan your computer with the program.

For additional information about the Pretty Park virus, click the article number below to view the article in the Microsoft Knowledge Base:

250931 You Are Unable to Start a Program with an .exe File Extension

If you are certain that your computer does not have a virus, use the following steps to work around the problem:
  1. Start your computer from a command prompt, edit the System.ini file by changing Shell=Explorer.exe to Shell=Winfile.exe, and then restart your computer. You can perform the preceding step by following these detailed instructions:
     
    1. Restart your computer, and then press F8 when you see the "Starting Windows" message.
    2. Use the ARROW keys to highlight Command Prompt Only, and then press ENTER.
    3. To edit your System.ini file you may first need to change directories to the Windows directory by typing cd\windows, and then press ENTER.
    4. To edit your System.ini file, type edit system.ini, and then press ENTER.
    5. At this point you should see text from the System.ini file. Look for a line of text that says:

      Shell=Explorer.exe

    6. Delete the Explorer.exe text and replace it with:

      Winfile.exe

    7. To save your changes, press ALT+F.
    8. A menu is displayed in the upper left corner of the screen. Press the X key to exit.
    9. Press ENTER to save changes and to return to the command prompt.
    10. Restart your computer normally. You should see the Windows File Manager once Windows has restarted.
  2. Click Run on the File menu in File Manager, type command.com, and then click OK.
  3. Re-extract the Shdocvw.dll, Mshtml.dll, Comctl32.dll, and Shlwapi.dll files from the Internet Explorer 5 cabinet (.cab) files.

    For information about how to extract Internet Explorer 5.0 files, view the "Extracting Individual Internet Explorer 4 or 5 Files" section of the following article in the Microsoft Knowledge Base:

    129605 How to Extract Original Compressed Windows Files

  4. Edit the System.ini file by changing Shell=Winfile.exe to Shell=Explorer.exe, and then restart your computer.

    If the issue is not resolved, continue with the next step.
  5. Start your computer from a command prompt, edit the System.ini file by changing Shell=Explorer.exe to Shell=Winfile.exe, and then restart your computer.
  6. Click Run on the File menu in File Manager, and then type the following command:

    rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"

    This command runs Internet Explorer Repair (if available) and is case sensitive. If you are prompted to restart Windows to complete the repair process, click No, and then continue with the next step. If you are prompted to run Setup again to reinstall all components, click Details to note the problem, click OK twice, and then continue with step 9.
  7. Edit the System.ini file by changing Shell=Winfile.exe to Shell=Explorer.exe, and then restart your computer.

    If the issue is still not resolved, continue with the next step.
  8. Start your computer to a command prompt, edit the System.ini file by changing Shell=Explorer.exe to Shell=Winfile.exe, and then restart your computer.
  9. Click Run on the File menu in File Manager, and then double-click the Setup.exe file in the Program Files\Internet Explorer\Setup folder (where Internet Explorer is the name of your Internet Explorer installation folder).
  10. Click OK, and then click Yes to remove Internet Explorer.
  11. Click Restart Windows, restart to a command prompt, edit the System.ini file by changing Shell=Winfile.exe to Shell=Explorer.exe, and then restart your computer.

    If the issue is resolved, run an antivirus program with updated signature files, perform a clean start (disable any antivirus or "crash"-protection software), and then start Internet Explorer.

KB Article Q249191

[Top]

CLEANMGR caused an invalid page fault in kernel32.DLL at o177:bff7b2fc

When I run disk cleanup it seems to do what it is supposed to but then an error message comes up- cleanmgr caused an invalid page fault in kernel32.DLL at o177:bff7b2fc. I then click to close the box and go on without incident.

The likely cause appears to be something else that is also running at the same time as Disk Cleanup. I cannot find any references that identify a specific item as causing the error - just that closing everything but Explorer and Systray usually lets Disk Cleanup run without the error happening.

To shut down the other programs and background tasks press CtrL+Alt+Delete to bring up the Close Programs dialog box. Select any item other than Explorer or Systray and then click on End Task. Repeat this until Explorer and Systray are the only items listed.

Note that you will have to reboot the computer in order to restart your antivirus, firewall and other items that load at startup.

[Top]

I forgot my login password.

One of the following methods should help with this issue:
  • Set or Change Windows Log-On

    Click Start Settings, Control Panel, Passwords, User Profiles.
  • Remove Log-On Screens
  1. Click on Start, Settings and Control Panel.
  2. Once in the Control Panel, double-click on the Networks icon.
  3. On the Configuration tab select Windows Logon as the Primary Network Logon and close the dialog box.
  4. Delete any files in the \Windows folder with the extension .pwl and reboot.

    The password prompt will appear one last time. Press Enter (don’t press Escape) and you will never see it again. You will need to restart your computer for the settings to take effect.
  • Replace forgotten Logon Password
  1. Press the Esc key.
  2. Open the MS-DOS prompt window and type: dir*.PWL
  3. Delete the .PWL file with your name in front of it.
  4. Restart your computer
  5. You can now create a new password for your login.

[Top]

Missing win.com file

SYMPTOMS:

When you try to start Windows 95/98, you may receive one of the following error messages and be returned to the MS-DOS prompt:
  • The following file is missing or corrupted: Win.com
  • The following file is missing or corrupted: Win.com Program too big to fit in memory
  • Cannot find Win.com, unable to continue loading Windows
  • Program too large

CAUSE:

This issue can occur if the Win.com file is missing or damaged. Check the file to see if it is the correct size:
Windows 98: 24,791 bytes
Windows 95: 22,679 bytes
Windows 95 OEM Service Release 2: 24,503 bytes

RESOLUTION:

Create a new Win.com file by extracting the Win.cnf file from your Windows disks or CD-ROM to the Windows folder, and then renaming it to Win.com. To do so, follow these steps:
  1. Extract the Win.cnf file from your Windows disks or CD-ROM to the Windows folder. For information about how to do so, see the following article in the Microsoft Knowledge Base:

    ARTICLE-ID: 129605
    TITLE : How to Extract Original Compressed Windows Files

    NOTE: The Win.cnf file is in the following locations:
    • Disk 3 of the original Windows 95 disks
    • Win95_03.cab of the original Windows 95 CD-ROM
    • Win98_28.cab of the original Windows 98 CD-ROM
    • Win98_25.cab of the original Windows 98 Second Edition CD-ROM
  2. Rename the Win.cnf file in the Windows folder to Win.com. To do so, type the following line, and then press ENTER:

    ren c:\windows\win.cnf c:\windows\win.com
  3. Restart your computer.

MORE INFORMATION:

If the Win.com file is too small, you receive the first error message listed above. If the Win.com file is too large, you receive the second error message. If the Win.com file is missing, you receive the third error message.

Taken from: Microsoft Knowledge Base Article - 136630

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My computer has crashed and/or my screen is frozen.

System crashes and screen freezes can occur for many different reasons. Most of the time they are related to either low system resources or conflicts with programs running on your system. If the problem started after the installation of a certain program, that is most likely your problem. Below, you will find some troubleshooting steps that may help to remedy this.
  1. Uninstall then reinstall the program. 
  2. Remove unwanted software that is not being used. 
  3. Run Scandisk and Defrag your hard drive. 
  4. Disable any Antivirus software that is running in the background, then uninstall and reinstall your program again. 
  5. Perform "clean reboot" troubleshooting. 
For instructions on how to perform a clean reboot on your specific operating system, please visit the following links:

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I was working on my laptop and it just shut off

Problem: 

I was working on my laptop and it just shut off. I thought it was because the charger was not plugged in all the way (that has happened before), but it was plugged in. I then disconnected it from the computer, the charger has a green light on it and when I plug it in the computer it starts flashing and will not power up the computer. I can not get it to turn on at all.

Solution:

How long has it been since you replaced the battery? Most laptops have a safety feature built in that prevents them from turning on if the battery has a bad cell, which it might if the battery is more than two years old, or has been stored somewhere in extreme temperature, hit with a hammer, or otherwise abused. Most computer stores will be willing to do a load test to make sure the battery is bad before they order a replacement.

If that isn't it, something is wrong in your charging system hardware. This is something that can only be fixed by a trained technician. Before you send it in for repairs, though, you should definitely get an estimate. Laptops are pretty cheap these days, and you might be able to get a new one cheaper than you can repair this one.

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Missing standby option in Windows 98 shutdown dialog box.

If standby unsuccessfully enters standby more then two times Windows will prompt the user to remove this feature if the user says yes to disable the feature, Windows will remove this option from the shutdown dialog box.
  1. Click Start / Settings / Control Panel / double click the Systems icon and click the Device Manager tab.
  2. Click the + next to System Devices and verify that Advanced Power Management Support is present. If this entry is present highlight it and click remove and reboot the computer. If this entry is not present follow the below steps:
  • Click Start / Settings / Control Panel / double click the Add New hardware icon.
  • Follow the steps allowing Windows to install new hardware. 
  1. If the above steps have been completed successfully verify if this resolved your issue.
  2. Click  Start / Settings / Control Panel / double click the System icon and click the Device Manager tab.
  3. Click the + on Floppy disk controllers and highlight the Standard Floppy Disk Controller listed beneath it. Once highlighted click the Remove button and restart the computer to reinstall the Floppy Disk Controller.
  4. Once steps four and five have been completed successfully verify if this resolved your issue.
  5. Enter CMOS and verify if your Power Management is Enabled. If Disabled set the option to Enabled.

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OLEACC.DLL Missing
If you get you get a "OLEACC.DLL Missing" error, follow the below steps:

1. Click Start, and then click Run.
2. In the Open box, type SFC, and then click OK.
3. In the System File Checker dialog box, click Extract one file from installation disk.
4. In the Specify the system file you would like to restore dialog box, type Oleacc.dll, and then click Start.
5. In the Restore from box, type D:\win98, where D is your computer's CD-ROM or DVD-ROM drive.
6. In the Save file in box, type C:\windows\system, and then click OK.
7. In the Extract File dialog box, click OK.
8. In System File Checker, click Close.
9. Restart your computer.

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Required File Missing or Corrupt: C:\windows\system\vmm32.vxd

Go to Start>> Run. Type in: sfc [Enter]

This will open the System File Checker. Once in there select "Extract one
file from the installation disk" and type vmm32.vxd in the box below. Then hit Start. Depending on your setup, you might need to have your W9x CD available.

<>If this error message appears after installing Windows 98:

This is usually caused by the computer booting the hard drive rather than the CD, you will need to change the boot order in the system BIOS. When it sees the hard drive, it is loading the remnants of a Win9x installation (which point to files that are no longer there).

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