You are now at our Free Technical Support page that offers free private computer support advice. Before asking your question at our Free Technical Support Form (below), please browse our Computer Troubleshooting Frequently Asked Questions (FAQ) pages. It is very possible you will find your answer there. If not, then please proceed below.

When you fill out and send the form below, we will send you the web address where your question can be located and a password where you can monitor your questions responses along with the ability to communicate any further information that may be needed to resolve your computer issue.

We certainly would love to guarantee a response to your question but that would be impossible. We will always do the best we can. The usual response time is within 24 hours or less.

Note#1: Questions are sent out (at least) twice daily. Usually at 5:00am PST and 6:00pm PST (California Time) 7 days a week.

Note#2: If you are having computer security related issues (ie: virus,trojan,worm,spyware...etc), these problems are best suited for our Free Help Forums. We have very capable Security Experts on staff to help you. Scroll down to view the Email Support Form.

Note#3: We cannot assist users with any password recovery issues.

We are totally dedicated to helping computer users world wide. Please help us to keep helping you.

Thank-you to all loyal 5 Star Supporters!

Below, is our "Privacy Policy" and our "Terms of use". We invite you to read these two areas. We ensure that your privacy is our utmost concern. By submitting your question, you are agreeing to our "Terms of use".

Use caution when performing tasks that you are unsure of or not at a skill level to understand. We will always do our best to keep it simple and provide you with clear instructions. 

The Troubleshooting Process:

• List all pertinent information about your machine.

• Describe in great detail what is wrong.

• Tell us when you first noticed the problem and what you were doing that may have caused it.

• Get help right a way. The longer you wait, the more difficult it may be to help you fix your problem.

• Tell us what you've done (if anything) to troubleshoot the problem.

Many times, if you can remember what changes you made prior to the problem, changing it back will most likely fix it.