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Outlook
Express Frequently Asked Questions (FAQ)
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Messages Not Appearing |
Symptom: Using Outlook
Express 6.00.2800.1123.
When I access any emails or newsgroup messages the general header
information appears (subject, sender, etc..), however when I click on the
actual email/newsgroup messages I get an hourglass but the body of the message
does not appear. This happens to pre-downloaded email as well (not just new
messages).
I can see the information if I right click on the message, choose
properties, details tab and click on the "Message Source..."
button.
Possible Fix: One of
the following methods have been known to fix the above symptom (Method 1
seems to be most common fix) :
Method 1:
Go to: Start>> Run>> Type: regsvr32 inetcomm.dll [Enter]
Method 2:
In OE: Go to Tools>> Options>> Read>> Fonts: Change the
default encoding setting to Western (ISO). And in IE: Delete the Temporary
Internet Files, including all offline content.
Method 3:
http://support.microsoft.com/defaul...b;EN-US;q318378
Possible Cause: Two
variants of the W32.Beagle virus will cause the symptoms described. These
two variants do not contain file attachments. When the email arrives at your
computer, the body contains no visible information and the mouse pointer may
continue to appear in the busy (hourglass) state for an extended period of
time. The email contains a hidden line of code that tells your computer to
connect to the computer that the email was just sent from. Your computer is
then told to download the W32.Beagle virus from that already infected
computer. Once the virus is downloaded onto your computer, it installs
itself and continues to propagate across the Internet by emailing itself to
everyone in your address book. Much more information can be found at:
http://us.mcafee.com/virusInfo/default.asp?id=description&virus_k=101141
And also at:
http://support.microsoft.com/?kbid=291387
I highly suggest you perform
a complete virus scan using updated definitions. Also, using each of the
following scanners is recommended:
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CWShredder
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Ad-Aware
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Spybot
All of these scanners can be
downloaded from the Virus
Information page for free.
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